We understand the current situation is unchartered territory and we are sure that you have many questions regarding how we are preparing for a safe and healthy environment for our staff, owners and guests. The health and safety of our employees, owners and guests is our number one priority. As the situation continues, we will be sure to remain informed regarding regulations and recommendations from the CDC and local health authorities. We will be prepared to change practices if need be. Sanitation and cleanliness has always been held to the upmost standard. We are committed to adhere to strict sanitation guidelines to help ensure the safety of our team and guests. Our staff will be provided personal protection equipment including masks and gloves and will follow strict sanitation and personal hygiene guidelines to help mitigate any threat to themselves and our owners and guests. This is where we ask for your help! We kindly ask that you practice personal responsibility. If you are feeling ill, are displaying symptoms or have a weakened immune system please reschedule your vacation. We are all in this together. We will be responsible in our actions for you and kindly as that you do the same for our team and valued guests on the property. Below you will find a comprehensive safety plan to help ensure that we maintain a healthy environment while also upholding the friendly environment that you have come accustomed to at Lake George Beach Cottages.
Employee & Guest Health Concerns:
Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to the proper authorities. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager. Each employee will be required to have their temperature taken prior to starting their shift. Any employee with an elevated temperature of 99 degrees or higher will be sent home and will be directed towards medical care and provided with resources and recommendations based on CDC and local health authority guidelines.
Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, eating, drinking, entering and leaving an amenity on the property, going on break and before or after starting a shift.
All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact. Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including housekeeping and maintenance. Hand sanitizer will be provided to all resort employees to ensure they can sanitize their hands when a handwashing sink is not available.
A spray bottle of sanitizer will be provided in each room for guest use (subject to availability and stored out of reach of small children). Please do not flush any cleaning wipes. Our septic system and treatment plant are sensitive and your cooperation is appreciated. Also, masks are required in spaces where social distancing is not possible. If you need a mask to use during your stay please contact the front desk and we will gladly provide one for your safety.
Cleaning Products and Protocols:
We use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. UV lights have been installed in the HVAC system to purify the air intake in each cottage.
Guest Room Cleaning and Maintenance:
Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, and flooring. When possible, a cottage will remain empty for a certain period of time prior to a staff member entering for cleaning. We also have a sanitizer fogger which will be used on all guest rooms to mitigate any germs. Our maintenance staff will only enter on an emergency basis.
We look forward to hosting you and kindly ask that you have patience while we navigate this unprecedented time. We promise to revisit all items in this plan as the situation evolves. All measures taken are our promise to you to ensure a safe, healthy and happy vacation experience.